You may order any products on www.demebygabriella.com from any part of the world and we are open to supplying to all countries. We have a special price offering for Bulk orders, you can send an email on email@example.com to ask for a special discount. You can pay using your Visa. Master, AMEX Credit Card . For any query or immediate response, you can call/whatsapp on this no. +91-9920878487.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account within 7 days.
In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.
We may accept returns for account credit only. For this purpose we must receive the merchandise within 7 days from the date it was shipped to you. Items must be unused, and undamaged by you. Goods will be returned only if they are returned in their original packaging.
We do not provide refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Since we keep limited inventory and under such circumstances the amount paid by you can be used by you whenever you shop with us next time. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at firstname.lastname@example.org a prompt response is assured to such mails. If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the Product during transit.
Our terms and conditions pertaining to returns and exchange is as follows:-
You may return or exchange Goods using our returns and exchanges collection service the cost of which will be separately notified to you. You must, through the Site request for the allotment of a ‘Returns Merchandise Authorisation’ (RMA) number within 7 days of order receipt, and return your unwanted Product/Goods within 7 days of receiving your RMA number, for an exchange for the same item in a different size, based on stock availability. If you wish to exchange your item for an alternative product, we suggest that you return it for a credit and purchase the new item separately. Our return and exchange policy is however subject to the following:
(a) Items should be returned unused and with all tags still attached. Returns that are damaged may not be accepted and may be sent back to the customer and/or a refund refused. Please inform our customer care department in the event any Goods/Products are delivered without tags
(b) All items returned should have a Return Merchandise Authorisation (RMA) number to allow easy identification and prompt processing. Unidentified returns may be returned to the sender.
(c) Goods are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining a credit, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.